:root{--bg: #f5f6f8;--surface: #ffffff;--border: #e3e5e9;--text: #1c1e21;--text-sub: #6b7280;--primary: #2563eb;--primary-hover: #1d4ed8;--danger: #dc2626;--success: #16a34a;--warning: #d97706;--radius: 12px;--sidebar-w: 220px}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Hiragino Kaku Gothic ProN,Hiragino Sans,Meiryo,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}a{color:var(--primary);text-decoration:none}button{font-family:inherit}.layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-w);background:var(--surface);border-right:1px solid var(--border);padding:20px 12px;position:fixed;top:0;bottom:0;display:flex;flex-direction:column;gap:4px}.sidebar .brand{font-weight:700;font-size:18px;padding:4px 12px 16px}.sidebar .nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;color:var(--text);font-size:14px}.sidebar .nav-item.active{background:#eef2ff;color:var(--primary);font-weight:600}.sidebar .spacer{flex:1}.main{flex:1;margin-left:var(--sidebar-w);display:flex;flex-direction:column;min-width:0}.topbar{display:flex;align-items:center;gap:12px;padding:12px 20px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}.topbar .tenant-name{font-weight:600;font-size:15px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar .grow{flex:1}.topbar img.avatar{width:32px;height:32px;border-radius:50%}.content{padding:20px;max-width:860px;width:100%;margin:0 auto}.bottom-nav{display:none}@media (max-width: 768px){.sidebar{display:none}.main{margin-left:0;padding-bottom:64px}.bottom-nav{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--surface);border-top:1px solid var(--border);z-index:20;padding-bottom:env(safe-area-inset-bottom)}.bottom-nav .nav-item{flex:1;display:flex;flex-direction:column;align-items:center;gap:2px;padding:8px 0 6px;font-size:11px;color:var(--text-sub)}.bottom-nav .nav-item.active{color:var(--primary);font-weight:600}.bottom-nav .nav-icon{font-size:20px;line-height:1}}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px;margin-bottom:14px}.card h2{margin:0 0 12px;font-size:16px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:none;border-radius:8px;padding:9px 16px;font-size:14px;font-weight:600;cursor:pointer;background:var(--primary);color:#fff;transition:background .15s}.btn:hover{background:var(--primary-hover)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.secondary{background:#eef0f3;color:var(--text)}.btn.secondary:hover{background:#e2e5e9}.btn.sm{padding:6px 12px;font-size:13px}textarea,input[type=text],select{width:100%;border:1px solid var(--border);border-radius:8px;padding:10px 12px;font-size:14px;font-family:inherit;background:var(--surface);color:var(--text)}textarea{resize:vertical;min-height:100px;line-height:1.6}textarea:focus,input:focus,select:focus{outline:2px solid var(--primary);outline-offset:-1px}.location-select{max-width:240px;font-size:13px;padding:7px 10px}.muted{color:var(--text-sub);font-size:13px}.stars{color:#f59e0b;letter-spacing:1px}.stars.low{color:var(--danger)}.badge{display:inline-block;border-radius:999px;font-size:12px;padding:2px 10px;font-weight:600}.badge.ok{background:#dcfce7;color:var(--success)}.badge.warn{background:#fef3c7;color:var(--warning)}.badge.danger{background:#fee2e2;color:var(--danger)}.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.review-card .comment{margin:8px 0;line-height:1.7;font-size:14px;white-space:pre-wrap}.review-card .reply-box{background:#f8fafc;border-left:3px solid var(--border);padding:8px 12px;margin-top:8px;font-size:13px;white-space:pre-wrap}.notice{background:#eff6ff;border:1px solid #bfdbfe;color:#1e40af;border-radius:var(--radius);padding:12px 16px;font-size:14px;margin-bottom:14px;line-height:1.6}.error-box{background:#fef2f2;border:1px solid #fecaca;color:var(--danger);border-radius:var(--radius);padding:12px 16px;font-size:14px;margin-bottom:14px}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px;margin-bottom:14px}.stat-tile{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;display:flex;flex-direction:column;gap:4px}.card .stat-tile{border:1px solid var(--border)}.stat-tile.clickable{cursor:pointer;transition:border-color .15s,box-shadow .15s}.stat-tile.clickable:hover{border-color:#2563eb;box-shadow:0 2px 10px #2563eb24}.trend-hint{float:right;font-size:12px;opacity:.45}.trend-tooltip{position:absolute;top:-4px;transform:translate(-50%);background:#1f2937;color:#fff;font-size:12.5px;padding:5px 10px;border-radius:6px;white-space:nowrap;pointer-events:none;z-index:5}.trend-table{border-collapse:collapse;margin-top:8px;font-size:13px;min-width:240px}.trend-table td{border-bottom:1px solid var(--border);padding:5px 14px 5px 0}.card .kpi-grid{margin-bottom:0}.stat-label{font-size:12px;color:var(--text-sub)}.stat-value{font-size:26px;font-weight:600;line-height:1.2}.delta{font-size:12px;font-weight:600}.delta.up{color:var(--success)}.delta.down{color:var(--danger)}.delta.flat{color:var(--text-sub)}.delta .delta-period{color:var(--text-sub);font-weight:400}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:16px}.tab{border:none;background:none;padding:8px 18px;font-size:14px;font-weight:600;color:var(--text-sub);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px}.tab.active{color:var(--primary);border-bottom-color:var(--primary)}.icon-btn{width:22px;height:22px;border-radius:50%;border:1px solid var(--border);background:var(--surface);color:var(--text-sub);font-size:13px;font-weight:700;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;line-height:1}.icon-btn:hover{background:#eef2ff;color:var(--primary);border-color:var(--primary)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0006;z-index:100;display:flex;align-items:center;justify-content:center;padding:20px}.modal{background:var(--surface);border-radius:var(--radius);max-width:560px;width:100%;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 10px 40px #0003}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:14px 20px;border-bottom:1px solid var(--border);font-weight:700;font-size:15px}.modal-close{border:none;background:none;font-size:22px;line-height:1;color:var(--text-sub);cursor:pointer;padding:0 4px}.modal-body{padding:8px 20px 20px;overflow-y:auto;font-size:14px;line-height:1.8}.modal-body h3{font-size:14px;margin:16px 0 4px}.modal-body p{margin:4px 0;color:var(--text)}.modal-body ul{margin:4px 0;padding-left:20px}.login-page{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:24px;text-align:center}.login-logo{width:min(300px,80vw);height:auto;margin-bottom:20px}.login-page p{color:var(--text-sub);max-width:640px;line-height:1.8;margin-bottom:28px}.google-btn{display:inline-flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:12px 24px;font-size:15px;font-weight:600;color:var(--text);cursor:pointer;box-shadow:0 1px 3px #00000014}.google-btn:hover{background:#f8fafc}.qr-img{width:200px;height:200px;border:1px solid var(--border);border-radius:8px}.spinner{display:flex;justify-content:center;padding:60px;color:var(--text-sub)}.chat-log{display:flex;flex-direction:column;gap:10px;margin-top:12px}.chat-row{display:flex}.chat-row.in{justify-content:flex-start}.chat-row.out{justify-content:flex-end}.chat-bubble{max-width:min(560px,85%);padding:8px 12px;border-radius:12px;font-size:14px}.chat-row.in .chat-bubble{background:var(--surface);border:1px solid var(--border);border-top-left-radius:4px}.chat-row.out .chat-bubble{background:#e7f0fe;border:1px solid #c9ddfb;border-top-right-radius:4px}.chat-meta{font-size:11px;color:var(--text-sub);margin-bottom:3px}.chat-text{white-space:pre-wrap;word-break:break-word;line-height:1.6}.operator-table{width:100%;border-collapse:collapse;margin-top:12px;font-size:14px;white-space:nowrap}.operator-table th{text-align:left;font-size:12px;color:var(--text-sub);font-weight:600;padding:8px 10px;border-bottom:1px solid var(--border)}.operator-table td{padding:10px;border-bottom:1px solid var(--border)}.mrr-banner{margin-top:12px;padding:14px 18px;border:1px solid var(--border);border-radius:10px;background:linear-gradient(135deg,#f0f7ff,#eefcf3)}.mrr-label{font-size:12px;font-weight:600;color:var(--text-sub)}.mrr-value{font-size:28px;font-weight:700;line-height:1.3}.flow{display:flex;flex-direction:column;align-items:flex-start;margin:10px 0 4px}.flow-node{border:1.5px solid var(--border);border-radius:8px;background:var(--surface);padding:8px 14px;font-size:13px;max-width:640px}.flow-node.start{border-color:var(--warning);background:#fff7ed;color:#9a3412;font-weight:600}.flow-node.message{border-color:#93c5fd;background:#eff6ff;width:100%}.flow-node.end{border-color:#fca5a5;background:#fef2f2;color:#991b1b;font-weight:600}.flow-node-head{display:flex;align-items:center;gap:8px;font-weight:600;color:#1e40af}.flow-node-body{margin-top:4px;white-space:pre-wrap;color:var(--text)}.flow-connector{display:flex;align-items:center;gap:8px;margin-left:22px;padding:2px 0}.flow-connector-line{width:2px;height:26px;background:#cbd5e1}.flow-connector-label{font-size:12px;color:var(--text-sub);white-space:nowrap}.flow-insert{border:1px solid var(--border);border-radius:999px;background:var(--surface);width:22px;height:22px;line-height:1;font-size:14px;color:var(--primary);cursor:pointer}.flow-insert:hover{background:#eff6ff}.flow-branches{display:flex;gap:14px;align-items:flex-start;overflow-x:auto;padding-bottom:4px;width:100%}.flow-branch{flex:1;min-width:200px;display:flex;flex-direction:column;align-items:flex-start}.flow-node.option{border-color:var(--border);background:var(--surface);font-weight:600}.flow-node.wait{border-color:#c4b5fd;background:#f5f3ff;color:#5b21b6}.flow-add-menu{display:flex;gap:6px;align-items:center}.flow-add-menu button{border:1px dashed var(--border);border-radius:6px;background:var(--surface);font-size:12px;padding:3px 8px;color:var(--text-sub);cursor:pointer}.flow-add-menu button:hover{color:var(--primary);border-color:var(--primary)}